Privacy Policy

Last Updated: April 2026

At CraftsFlower, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our 24/7 vending machines, or make a purchase.

1. Information We Collect

We collect information that you provide directly to us:

  • Customer Information: Name, billing address, email, and phone number.

  • Recipient Information: As a gift service, we collect the name, delivery address, and contact number of your recipient to fulfill orders.

  • Payment Details: All transactions are processed through secure third-party payment gateways. CraftsFlower does not store your credit card or banking details.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your floral and gift orders.

  • Communicate order status or urgent delivery updates.

  • Maintain the functionality of our 24/7 vending machine services.

  • Send promotional offers or seasonal reminders (only if you have opted-in).

3. Data Sharing & Third Parties

We only share information with trusted partners necessary for our operations:

  • Delivery Partners: We share recipient details with our internal riders or third-party couriers to ensure successful delivery.

  • Platform Providers: Our hosting platform (EasyStore) and our payment processors.

  • Legal Obligations: We may disclose information if required by the Laws of Malaysia or in response to valid legal requests.

4. Data Security

We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal data during transmission. While we strive for maximum security, no method of transmission over the internet is 100% secure; however, we take all reasonable precautions to protect your information.

5. Cookies & Tracking

CraftsFlower uses cookies to enhance your shopping experience (such as keeping items in your cart). You can choose to disable cookies in your browser settings, though this may limit certain website functionalities.

6. Your Rights (PDPA 2010)

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

  • Request access to the personal data we hold about you.

  • Request the correction of inaccurate or incomplete information.

  • Withdraw consent for marketing communications at any time.

7. Changes to This Policy

CraftsFlower reserves the right to update this Privacy Policy at any time. Any changes will be updated on this page with a revised "Last Updated" date.

8. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

  • WhatsApp: 016-2102178 (Official Channel)

  • Email: hi.craftsflower@gmail.com